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Frequently Asked Questions

Collection FAQs

When do you deliver the vault?

We deliver 8.30 to 5.30 Monday to Friday, but you don’t need to be at home. You can load the vault whenever works for you, whether that be in the evening or during the weekend.

Where will you park?

We can park on a driveway, in a resident’s bay, in a loading bay or on an unrestricted yellow line.

Can you still deliver a vault if I don’t have a driveway?

Yes. We can park on a driveway, in a resident’s bay, in a loading bay or on an unrestricted yellow line.

How much time do I have to load the vault?

As long as you need. Some people need two days and others only require two hours.

Can you load the vault for me?

Yes we can, we’ll need a bit more notice for this service though. You can book this service when you’re booking the storage online or over the phone.

How do I lock the vault? / Is the vault secure?

The vault is secured by padlock. We can supply padlocks if required, you can order one online with your storage booking. No one else has access to your goods.

What if I need more than one vault?

No problem, we can arrange the delivery of another vault when we come and collect the first vault. To figure out how many vaults you need, please use our storage estimator.

I have my own vehicle, can I deliver to/collect my own things from the storage centre?

Yes you can. There is no charge for this service. We’ll even ensure you can park right next to your vault for convenience.

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Storage FAQs

Where are your storage centres located?

We have storage centres in Aberdeen, Glasgow, Edinburgh, Manchester and Cardiff. We operate in a 25 mile radius of each store location. Check our storage locations here.

How big is a vault?

Each vault is 155cm (5 feet) wide x 215cm (7 feet) deep x 245cm (8 feet) tall. This is 3.3 sq metres (35 square feet) and 8 cubic metres (280 cubic feet). One vault will accommodate about a room and a half of furniture. Our storage estimator will show you how much you can fit in one vault.

Will large pieces of furniture fit in the vault?

Yes. It’s rare an item of furniture won’t fit.

What’s the best way to load a vault?

Start with the large items and pack smaller items around them. Ensure everything is well protected with bubble wrap, boxed up, and packed tightly to the ceiling to benefit from the space available. See our packing tips for further help.

Do I need to tell you how long I need to store for when booking?

No, but a rough idea is helpful so that we can tailor the best offer to your needs.

Can I access my things whilst in storage?

Yes, free of charge. Just contact us the day before and we’ll make sure everything’s ready for you.

What security measures are in place at your storage centres?

All our centres are alarmed and protected by 24 hour CCTV coded electronic gates, perimeter security fencing, smoke detectors and fire alarms.

What am I not allowed to store in the vault?

You can store most things. There are a few exceptions such as BBQ gas and cash. A full list of prohibited items are on our Terms and Conditions on the back of the contract. For general packing guidelines, see our packing do’s and don’ts.

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Re-delivery FAQs

How much notice do I have to give you when I need my things back permanently?

As much as possible, ideally more than 24 hours’ notice.

Can you return my things to a different address?

Yes, in fact most of our customers move to a new address after storage.

Do I have to pay for re-delivery?

Yes there is a charge for this service, however, if you want to collect from the storage centre that’s free of charge.

Do you deliver abroad?

Yes, we offer a full international shipping service.

Do I need to know the exact size and weight of the items I want shipped?

It depends what you want to ship. Smaller packages are done by size and weight. Larger consignments (e.g. furniture) are done by volume.

Can I only ship boxes and parcels?

No. We can ship literally anything, literally anywhere!

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General FAQs

How do I get a storage quote?

You can get a quote online or by phoning any of our storage centres.

How do I book?

At the moment students can book online and personal or business storage users will have to fill out a short form, after which we’ll get back to you with a quote. Alternatively you can book over the phone, please see our contact page for details.

Do I need insurance for my stored goods?

There is insurance included in the price. An enhanced level of insurance is optional. You can choose extra insurance when booking online.

Do I need to reserve a storage vault in advance?

It’s preferable but not always essential.

How and when do I pay?

You pay in advance, online or over the phone. Depending on the offer, there could also be the option to pay monthly.

How do I order packing materials?

You can order packing kits and boxes by contacting your local Flexistore.

Do you deliver the packing materials to me?

Yes we can deliver the packing materials to your door. We deliver ourselves locally or use a third party courier if you want them delivered further afield. The delivery is free if you order more than £20 worth of packing supplies and you live within 10 miles of our store.

What is the minimum/maximum storage period?

You can store for one day or indefinitely.

How do I cancel my contract?

You can do this by email or telephone.

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Student FAQs

Which cities do you offer student storage in?

Aberdeen, Glasgow, Manchester, Cardiff and Edinburgh. We operate in a 25 mile radius of each store location.

I don’t have enough things to fill up a vault, can I still use your service?

Most students don’t have enough to fill a vault. For this reason we can charge per item.

What counts as a student item?

Anything can be counted as a student item as the cost is dependent on the item’s size.

Where will my things be stored?

Your goods will be stored in vaults in our secure storage centre in the city where you study.

Can I store my things on a weekly basis?

Yes, student storage is calculated per week.

Do you store suitcases?

Yes, we store a lot of suitcases, bags, trunks, furniture and more.

What is the minimum number of boxes you store?

There is no minimum, although a minimum charge may apply.

Can I access my things whilst in storage?

Yes, and there’s no charge, just call us before and we’ll make sure they’re ready for you.

Can you return my things to a different address/city?

Yes, we can deliver nationally or internationally.

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How Flexistore Works

Simple - Storage on flexible terms. You store in mobile storage vaults, which remove the inconvenience of traditional self storage and can save up to 75% of your time.

  • delivering a mobile storage vault


    We deliver the storage vault in our secure trailer to your door. We leave the trailer with the vault inside for loading. We supply as many vaults as you need.

  • loading a self storage vault


    The storage vault is loaded and locked. Your work is finished! You can choose the morning, afternoon, evening, or weekend for pick up.

  • storing a mobile self storage vault


    We collect your loaded vault and place it in our secure storage centre. There is no charge to access your vault whilst in store.

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